First things first, were your tickets purchased with a Festogo account? If so, you'll need to login. If not, don't worry, just search for your order below!
Remember - when logged in you can access your tickets easily via the 'Order History' section
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If you can't download your tickets, something doesn't look right, or you have any queries whatsoever, please don't hesitate to contact us at support@festogo.co.uk