Festogo Privacy Policy

Last Updated: 31/08/2019

This privacy policy describes how Festogo protects and makes use of the information you provide the company when you use this website.

If you are asked to provide information when using Festogo, it will only be used in the ways described within this privacy policy.

The policy is updated from time to time. The latest version is always published on this page. If you have any questions about this policy, please email contact@festogo.co.uk


We gather and use certain information about individuals in order to provide products and services and to enable certain functions within the website. We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

What data we gather

  • Your name
  • Contact information including email
  • Demographic information such as postcode, preferences, and interests
  • Website usage data
  • Other information relevant to enquiries
  • Your IP address

How we use this data

Collecting this data helps us understand what you are looking for from Festogo. Enabling us to deliver improved products and services.

Specifically we use this data:

  • For our own internal records
  • To improve the products and services we provide
  • To contact you in response to a specific enquiry or regarding an order
  • To customise your experience
  • To ensure the security of yourself, others, and any items that you may purchase.
  • To provide the event organiser, and only the event organiser, with the necessary portions of your order data such that purchased items are secure


Festogo Ltd. respects and complies with the EU General Data Protection Regulations (GDPR). Specifically, it is worth noting how Festogo complies with GDPR through the following processes.

Consent - We do not use your personal data for marketing purposes, nor do we pass your personal data onto third parties outside of Festogo for the purposes of marketing. Your consent for us to retain and utilise your data is clearly detailed.

In the Event of a Data Breach - If Festogo is somehow breached and your personal data is exposed, users affected will be informed within 72 hours of Festogo becoming aware of the breach.

Privacy by Design - Festogo holds only the data absolutely necessary for the completion of our duties, as well as limiting the access to your personal data to those needing to act out the processing.

Right to Access - Users can request a copy of all information that is retained about them upon contact being made over email or telephone. A copy of any identified data shall be provided, to the requested user, free of charge, and in an electronic format.

Right to be Forgotten - Users can request for data stored about them to be permanently deleted, Festogo may delete your personal data after a comparison of your (subjects') rights to the "public interest in the availability of the data".

The Portability of Data - Users' retain the right to request a copy of their personal data (and data concerning the user) from us, and to transfer said data to another "controller". This data shall be provided to the user in a "commonly used and machine readable format".

Cookies and how we use them

What is a cookie

A cookie is a small file placed on your computer's hard drive, enabling our website to identify your computer.

Cookies allow many websites and applications to store your preferences in order to present content, options or functions that are specific to you.

How we use cookies:

  • Analyse our web traffic using the Google analytics package. This data helps us improve the website structure, design, content and functions.
  • Identify whether you are signed in to Festogo
  • To power your shopping basket

Controlling cookies

You can use your browser's cookies settings to determine how our website uses cookies. You may completely ban the use of cookies if you so wish, however we strongly recommend that you do not do this since it will severely affect the services provided by Festogo to your benefit.

Controlling information about you

Under the Data Protection Act 1998, you as an individual are entitled to have access to a copy of the information that we retain from you. You may also object to any processing of data that you may believe will cause you harm or damage.

If you find that we are holding incorrect or otherwise inaccurate information, you may request that this information is either rectified or destroyed. For more information regarding the Data Protection Act, please go to the government website


We will always hold your information securely. To prevent unauthorised disclosure or access to your information we have implemented strong physical and electronic security safeguards.

We rigorously follow all usage of your data with regards to the Data Protection Act 1998.

Links from our site

Due to the nature of Festogo, we do occasionally provide links to third party websites.

Please note that we have zero control of websites outside the festogo.co.uk domain. We cannot guarantee your protection and privacy on these third party sites. Always be wary when submitting data to websites, ensuring that you read the site's privacy policies fully.

Changes to this policy

Festogo reserves the right to change this privacy policy at any time. If changes are made to the privacy policy, you will be notified. Within this notification we will highlight what has changed, specifically if data collected about you is changed in any way shape or form.